Customer Service - German or Hebrews

Customer Service - Technical Advisor located in Athens, Greece

Responsibilities:
To respond and record consumer enquiries/questions raised through free phone lines for customers.
To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
To troubleshoot through the use of open questions, support documents and system training.
To be able to offer recommendations to common problems or frequently asked questions
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The applicant must fulfil following requirements:
Excellent written and verbal communication skills required for both English and Spanish Languages
Writing Speed: 20 words per minute;
Project: to be disclosed;
Starting date: On-Going;
Travel Expenses: Paid by our client;
Accommodation: Our client offers the first 14 days of stay in Hotel, during this time will have a company looking for accommodation according to your expectations;
Initial Contract: 12 months (renewable);
Health Coverage by the Greek Social Security Foundation (IKA) plus private health care for all employees;
Working hours is 8 hours per day/ 5 days per week;
Working hours based on client’s needs, mainly Monday – Sunday: 08:00 – 24:00.
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Visa support:
working visa provided for German, Hebrew and Nordics non-EU speakers;

multilingual skills, flexibility in Europe,
Excellent written and verbal communication skills required for both English & one of the following: German or Hebrews Languages