Customer Experience Specialist

Do you have a passion for travel & adventure? Possess excellent customer service skills and are interested in working in the lively and sunny city of Barcelona?

We are currently seeking Customer Experience Specialists to represent a travel industry leader (Airbnb) connecting people worldwide to enable unique travel experiences.

We are currently looking for people that are native in either German, French, Italian or Spanish.

Your role:

Provide professional, prompt and friendly client support by listening to clients and responding in a way that exceeds their expectations;
Identify and troubleshoot the issues accordingly using available resources;
Logging and follow up of Customer Information;
Responding to enquiries and handling client escalations by telephone and email;
Having a full understanding of company processes and maintaining contractual obligations

Required skills:

Excellent communication skills;
Excellent negotiation skills;
Problem solving;
Sense of responsibility;

Our ideal candidate is:

Passionate about travel and world class customer service;
Fluent either in German or in French
High level of both written and spoken English;
Available Full-time (39h/week);
Flexible with working different shift patterns and weekends

Our offer:

Convenient office location Sagrada Familia, Barcelona
Friendly working environment
a full-time (3 weeks) paid training to have a good start
Extensive trainings and regular feedback conversations
Excellent career prospects
Languages lessons (English and Spanish)

24 holidays per year on full time base
“CPM International does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status.”