Consultant for Non-Voice Support Channels

Astrea Recruitment was founded in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when
our clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a global leader in the online entertainment industry – we are looking for German, French and Romanian speakers who would like to join one of the company’s expert teams as a Non-Voice Support Consultant and provide outstanding service for their clients.

Essential duties and responsibilities:
* Respond to live chat and email inquiries – no inbound or outbound calls;
* Maintain strict confidentiality and ensure that all client documentation is stored securely;
* Demonstrate excellent knowledge and stay up-to-date on the latest upgrades of the company’s products;
* Join forces with other teams and contribute to the department’s growth;
* Achieve team and personal targets

Requirements:
* Fluency in German, French or Romanian;
* Advanced level of English;
* Previous experience on a similar role is considered an advantage;
* Excellent communication skills;
* Interest in the field of online gaming is a plus;
* Strong PC literacy and curiosity for new technologies;
* Friendly attitude and ambition for excellence.

Our client’s offer:
* Fully remote recruitment process;
* Attractive salary and extra benefits;
* Flexible working hours – day shifts;
* Great leadership and additional training opportunities;
* Friendly team and career progress.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. SM_GRSCN)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)