Client Support Specialist - Malta

On behalf of our client, we are looking for a Client Support Specialist. This could be an excellent opportunity for you to boost your career or gain more experience!

Responsibilities:

Responds to client queries using a ticketing system in a professional, polite, informative, thorough and timely way, providing a high level of personalized client service;
Maintains a consistent and positive customer service image when interacting with clients;
Proactively keeps up to date with the company’s activities, products and services to ensure queries are handled in a professional manner;
Deploy clients on testing and production on server applications and perform any necessary configurations;
Escalates and resolves cases in prompt time ensuring corporate SLAs are met;
Interacts with third-party suppliers and other departments as required;
Prepares documentation for tools and processes;
Contributes to ongoing improvements to processes, procedures and comms within the team;
Has a passion for high quality customer service.

Excellent verbal and written communication skills in English;
Knowledge of API messaging using SOAP and REST and use of tools such as SOAPUI/Postman;
Firm knowledge of SQL/MySQL. Ability to query databases;
Understanding and familiarity with web applications running on Apache/Linux environments. You don’t need to be a developer or expert - but understanding these technologies and their usage is a strong advantage;
Being able to work on multiple projects/tasks at the same time without losing focus;
Attentive to detail, and focus on high quality communications; both written and spoken;
Strong analytical skills;
A team player, able to add value to the support process and get the best from others;
Ability to work under pressure and prioritize as required;
Experience in client facing roles especially dealing with people from different cultures and backgrounds;
A positive person with a can-do attitude and willingness to learn;
Candidates with a qualification in ITIL Foundation or above would be preferred;
Candidate preferable is required to have at least a MQF Level 5 qualification (Diploma or equivalent). An MQF Level 6 (Degree) qualification would be considered as an asset;
Candidates with experience in the payment industry and client services would be preferred.

To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.

We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.

Get in touch with us to kickstart your career today!