Business Analyst (Financial department) (REF 6320)

Our client is a solid international firm that offers a range of customer experience management services to key players in the market and is currently going through a significant period of growth. 

Barcelona is one of the largest cities in Spain, located to the coast of North-Eastern Spain. Boasting a variety of heritage sites and a vibrant nightlife, it is one of the must-visit cities in Europe! One of the busiest cities in the world, it is perfect for people looking to socialize, enjoy the night-life and Mediterranean weather and enjoy good food to boot!


Responsibilities

- Communicate with internal colleagues to understand the needs of departments and the organization as a whole;
- Work with external stakeholders to understand and investigate feedback into the service/function/product provided;
- Use data modelling practices to analyze your findings and create suggestions for strategic and operational improvements and changes;
- Identify the processes and information technology required to introduce your recommendations;
- Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern;
- Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary;
- Support the staff and teams in making the recommended changes, including helping to resolve any issues;
- Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation

- IT/Technical/Quantitative degree or equivalent working experience as a Business Analyst
- Knowledge of SQL (Python is a plus), and in data visualization
- Advanced knowledge of IT office tools (Google Sheets desirable)
- Business level of English is a must. Business level of Spanish would be considered an advantage
- Financial Analysis experience or education
- Excellent analytical skills and an informed, evidence-based approach
- Excellent communication skills, with the ability to talk to and present to a range of audiences, sometimes acting as a translator between parties
- Working experience in KPI monitoring
- Ability to work under pressure on multiple projects within your project timeframes
- Passion for creating solutions with a positive attitude to change
- Strong interest in business and business development
- Good understanding of information technology

- Full time position ,39h per week.
- Competitive Salary
- A permanent presence of coaches who will facilitate your personal and professional development
- Established career path to grow within the project
- Bi-weekly, monthly or quarterly contests
- Employment with the world's largest provider of contact center services
- Excellent work environment, great colleagues, social arrangements and personal development
- Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated