Administrative/Customer Service Representative

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.

BENEFITS : ORC International, Inc has significant experience in providing accounting and auditing services to established: Pension, profit sharing and health and welfare plans. Benefits for eligible worker include: excellent benefits and supplemental compensation including Medical, Dental & Vision Insurance, Life and Long-Term Disability Insurance, Paid Time Off, Tax-Deferred Annuity 403 ( b ) 401 ( k ) , Tuition Assistance, Comprehensive In-House Training Program, Employee Assistance Program, Relocation Allowance (for some positions), Sign-On Bonus is $100