2nd level Email Application Support Specialists

Human factor is the most crucial aspect for the success of every organization. Astrea creates
solutions, while at the same time puts into this process uniqueness, creativity, flexibility, energy and positive thinking. We will find for you, the right people on the right place. Our striving is to improve the interaction between individuals and organizations at all levels thanks to the already proved business strategies and processes.

About the company: Our partner is a world leader among the successful outsourcing companies by offering high quality customer service solutions to a variety of well-known labels. We are thrilled to announce that we are looking for 2nd level email application support specialists with English for their brand new project!

Essential Job Functions:
*Provide technical support services to clients regarding complex cases primarily via email and possibly via phone on later stages;
*Assist with application integration and ensure customer satisfaction;
*Assists in application implementation;
*Collaborate with Tier 1 and Tier 3 teams in order to resolve technical issues;
*Maintain correct case documentation and follow up regarding updates.

Requirements and qualifications:
*Fluencyin English;
*Previous experience on a technical support position;
*Exceptional verbal and written communication skills;
*Good understanding of HTML and CSS;
*Bonus points for experience with application program interface and software as a service.

Our client’s offer:
*Attractivesalary;
*Flexible schedule – 24x7 shifts;
*A variety of additional employee benefits;
*Taxi vouchers;
*Internal training programs and long-term career development;
*Positive international working environment.

If you are interested, challenged and convinced that you would be an appropriate candidate,
do not hesitate and send your detailed resume in English
(Do not forget to point the ref.SM_EASSS.)

Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commision for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).