Customer Services Supervisor

Customer Service Supervisor - Order Management

Description

Customer Service Supervisor – Order Management

Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

Learn more about this role and how you can begin Working Right .

Our Components Business Unit delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.

This is an exciting opportunity in Quimper for a Customer Service Supervisor within our Planning and Logistics department.

Your impact will be seen in these and other ways:

Managing a Customer Service team of 12

Coaching and developing our Customer Services team

Manage all escalations that come into the team

Provide excellent Customer Service to our Customers in Europe

Collaborate deeply with Sales department and on the introduction of new projects

Report team activity whilst managing performance

Qualifications

Skills and Experience Required:

Excellent Customer Service skills

An understanding of Supply Chain and Logistics

Demonstrated experience within order management

Understanding of CI tools such Six Sigma

Required Education, Licenses or Certifications

Degree qualified in International Business or Supply Chain Management

Able to speak fluent English and French, and Spanish and/or Italian would be much appreciated

At Cummins, we are dedicated to diversity in the workplace and we are committed to a policy of treating all our employees and job applicants equally. No employee or potential employee will receive less favourable treatment because of any protected characteristic.

Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins today.careers.cummins.com

Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team:http://connect.find.ly/cummins