Senior Deskside Support Analyst (Spanish)

For one of our clients, an international Shared Service Center based in Barcelona, we are currently recruiting for a Senior Deskside Support Analyst speaking Spanish and English.

The Job.

In this role, you will be responsible for providing IT Support for all users in Continental Europe. The main tasks include:
– Onsite and Offsite IT support for IT Management team and end-users
– Install and configure new IT Equipment
– Stock control and management of IT assets
– Identify and resolve software and hardware incidents via the internal ticketing system
– Provide excellent customer service, ensure the highest level of customer satisfaction
– Participate in hardware and software roll-out projects

The Profile.

The ideal candidate has a strong experience in a similar role and has strong analytical skills.

– Excellent level of Spanish and English (written/spoken)
– Min. 3 years of experience in deskside (desktop) IT support in an international or European company
– ITIL, CCNA, MTA or similar accreditation is an advantage
– Hardware knowledge: PC, Printers, Phones + cell phones, Video conference (cameras and microphone/speakers)
– OS: Windows 7 expert knowledge; iOS + Android high knowledge; Mac OS X knowledge is a plus
– Strong analytical skills and attention to detail
– Solution oriented and motivated
– Positive mindset with a hands-on attitude
– Able to troubleshoot
– Excellent problem-solving and communication skills

The Offer.

– Salary based on level of experience + additional benefits (meal vouchers, life insurance, pension plan, etc.)
– Career opportunities
– A job with a large scope of responsibilities
– International and multicultural environment
– A Company with worldwide reputation
– Start date: asap, to be discussed

– Excellent level of Spanish and English (written/spoken)
– Min. 3 years of experience in deskside (desktop) IT support in an international or European company
– ITIL, CCNA, MTA or similar accreditation is an advantage
– Hardware knowledge: PC, Printers, Phones + cell phones, Video conference (cameras and microphone/speakers)
– OS: Windows 7 expert knowledge; iOS + Android high knowledge; Mac OS X knowledge is a plus
– Strong analytical skills and attention to detail
– Solution oriented and motivated
– Positive mindset with a hands-on attitude
– Able to troubleshoot
– Excellent problem-solving and communication skills