Nu pierdeți cele mai bune locuri de muncă!
Abonează-te și săptămânal iți vom trimite un email cu ultimele locuri de muncă disponibile. Introdu adresa ta de email mai jos
Făcând click pe buton de mai sus, sunt de acord cu Termenii și Condițiile și confirm că am citit Politica de confidențialitate HelpGoAbroad.
Postat pe: 2019-03-14 | Data modificării: 2019-04-14 | Expiră pe: 2019-04-13
Real Time Analyst
Descrierea jobului
Role- Real Time Analyst
Location- Reading, Berkshire
Location- Reading, Berkshire
Cerințe
Key skills and responsibilities :
Good understanding of RTA
Good verbal & written communication & presentation skills.
Excellent Interpersonal skills with out of the box problem solving approach
Ability to handle demanding working environment
Good analytical skills for MIS, number crunching & reporting to internal & external customers.
Must have worked on at-least one WFM tool like IEx, Aspect , Blue-Pumpkin in live environment
Handling RTA - Continuously Monitor and Report on impacts to the business such as staffing, occupancy, service level on real time basis
Act as a key point of contact for communication with Team Leaders and Agents throughout each day
Ensure intra-day performance (SLA) is met
Manage & monitor available ‘day’ resources to ensure adequately deployed & multi-skilling effectively optimized
Good understanding of RTA
Good verbal & written communication & presentation skills.
Excellent Interpersonal skills with out of the box problem solving approach
Ability to handle demanding working environment
Good analytical skills for MIS, number crunching & reporting to internal & external customers.
Must have worked on at-least one WFM tool like IEx, Aspect , Blue-Pumpkin in live environment
Handling RTA - Continuously Monitor and Report on impacts to the business such as staffing, occupancy, service level on real time basis
Act as a key point of contact for communication with Team Leaders and Agents throughout each day
Ensure intra-day performance (SLA) is met
Manage & monitor available ‘day’ resources to ensure adequately deployed & multi-skilling effectively optimized
Abilități
Analyst Real Time Monitoring Real-time CommunicationsCerințe lingvistice
EnglishSuport viză
DaAcceptare doar candidați din:
United Kingdom
Criterii job
Tip Job
Full TimeIndustrii
Locație job
United Kingdom - ReadingDepartament
Analyst, Customer ServiceSalariu
NegociabilCompaniile vor aplica la tine
Completează-ți CV-ul și companiile vor putea să-ți trimită invitații să aplici la joburile lor și te vom notifica prin email .