Pre-sales Engineer (m/f)

Full-Time / Berlin

Freshworks is looking for a self-motivated and proven Pre-Sales Engineer (m/f) to complement our team. The Pre-Sales Engineer plays a critical role as the technical expert, helping the sales team with “new business” opportunities as well as consulting to or selling into the most strategic prospects and accounts at Freshworks. Pre-Sales engineers are responsible for articulating the Freshworks value proposition, architecting technology solutions, and offering thought leadership to both business and technical audiences. This role is ideal for someone with mid-market software pre-sales experience, who has excellent technical and problem solving skills and is familiar with managing multiple “new business” opportunities at once. The position is based in the center of Berlin and you will report directly to the Head of Services for Europe.

Your Role and Responsibilities:
-Work with our regional sales teams to convert prospects to customers

-Prepare and deliver bespoke technical product demonstrations at client meetings, webinars and customers events using storylines that resonate with the target audience

-Deliver product messaging to highlight Freshworks value proposition through whiteboard and slide presentations, proof of concept management and RFP response documents

-Respond to various functional and technical customers questions and requirements as well as performing complex workflow analysis and in depth examinations of the interaction between Freshworks and the customer’s infrastructure

-Collect, assess and convey different customer requirements to central product management

-Become an advocate for our brand and actively promote Freshworks product solutions and services to prospects, potential and existing customers, and partners

-Collaborate with internal organizations (including sales, product management, and client services) to execute sales strategy

-Train sales teams on the Freshworks products suite, technical aspects as well as new product features

Our Perfect Match:
-2-5+ years of relevant experience in a similar technical pre-sales role, preferably in SaaS or software product environments

-Bachelor's or Master’s degree in information technology, computer science or a related field is strongly preferred

-Ability to explain complex technical concepts in a simple manner. (“Tell me like I am five”)

-Experience in a SaaS or technology product organisation and experience with customer support, CRM, Web/Mobile applications, ITSM/ITIL Methodologies and cloud based infrastructure will be preferred.

-Excellent communication and listening skills, superior presentation and demonstration skills, high level of enthusiasm about helping and serving clients, strongly customer and solution oriented personality

-Highly driven individual with an execution focus and a strong sense of urgency

-A team player who enjoys working in a high-energy sales team environment

-Fluency in English. German and/or any other major EU language is a plus

These are some benefits you can expect from us in return:
-Great opportunity to build the European presence of a fast-paced global growth startup from scratch

-Flexible career development path within an international environment

-A fun startup work environment in the middle of Berlin

-Work closely with inspiring, supportive and interesting colleagues in an international team within a flat organizational hierarchy

-Fully stocked pantry with healthy fruits, snacks, gourmet coffee, and breakfast options

-Weekly family lunch and quarterly team building events

-Partial financial assistance for German language courses

-Weekly yoga class and gym membership contribution

-Educational reimbursement of up to 65%

-Team gatherings and company parties!

Sounds interesting?
Then please apply here via our website and share your salary expectations as well as the earliest date you can join us. Please also feel free to visit our website to find out about other job postings.