German Team Manager for Customer Support - Lisbon,

We are Sitel

We are a leading global outsourcing provider of multilingual customer experience management with 150 offices across 24 countries.

We offer tailored customer care solutions to our diversified client base across all stages of the customer journey. With our operational excellence, continued focus on process improvement and value-add solutions, we are your global partner for today and tomorrow.


About Our Client

Our client is a multinational financial services corporation, able to offer world-class Charge and Credit Cards, Business Services, Insurance and more.

Role Purpose

To lead the team to meet and exceed business objectives ensuring that key financial, operational and quality metrics are consistently achieved.

Primary Responsibilities

Located in our Lisbon office, you will be integrated into a team providing management support to our current team of advisors. The main responsibilities involve:

Supervise assigned team to meet or exceed client and corporate goals, including:
• Operational metrics
• Quality
• Customer satisfaction
• Client satisfaction
• Profitability to EBITDA/Productivity
• Absenteeism and Attrition
• Associate Satisfaction: Hire and retain the best
• Regular monitoring, coaching and development of the team
• Implement recognition programs under direction of Operations Manager
• Share best practices across teams and build spirit of teamwork and a work environment that promotes high levels of engagement amongst team members
• Maintain regular communications and feedback

What we are looking for

• Fluent German Level
• Proficiency in English
• Previous customer service or contact center experience
• Evidence of effective interpersonal, coaching, and leadership skills
• Good communication skills
• Effective time management
• Ability to organize, prioritize and multi-task
• Effective problem-solving skills

Our offer,

At Sitel, we believe our staff is our most important asset and therefore we take pride in finding the best, most talented and driven employees.

Among the benefits of working with us are health insurance, daily organic fruit, a nice, open working station, and a great social environment. Sitel has an atmosphere of joy, pace and ambitions and we often have social events, contests and other fun activities, to give everyday life a zing.


Our offer includes:

• Competitive package, according to the demonstrated skills
• Continuous investment in training and personal development
• Being part of a successful multinational company in a growing industry
• Private healthcare insurance (applicable after 6 months) with an on-site Doctor
• Help in finding accommodation (if necessary)


We take care of you and your progress, making sure that you have the right conditions to deliver the best results. Subsequently, we expect that you do exactly that and give it your best at all times.

We are looking to fill in the position as soon as possible and will invite the best candidates for interviews in the very near future. Therefore, if you feel that this ad sums up your character and ambitions, please submit your resume as soon as possible.