Postat pe: 2019-08-23 | Expiră pe: 2019-09-22

German speaking Customer Support Representative

Descrierea jobului

Do you speak English and German fluently and live in Lisbon area?

Do you enjoy interacting and helping others over the phone, chats and emails, and you also want to be part of building something truly meaningful in the financial sector?

Well, we might just have the right opportunity for you.

Could you see yourself as a Mid-weight or Senior Customer Support Agent who is comfortable working in shifts? Our fast growing team is located in London, UK; Tallinn, Estonia; and Lisbon, Portugal. By working with us, you’ll be part of a carefully selected team who are great at what they do and share a common belief in our mission - making banking available to everybody.

We’re not just a start-up with an idea. Rather, we have a proven business model that is growing exponentially and generates strong revenue. We’re looking for people to join a close-knit team in which you'll be given room to grow and expand your skill-set.

Our customers are everything to us, so we always want to make them feel welcome, accepted and treated with love and respect. You will be the voice of our company and will be communicating with the customers mainly via phone calls, chat and email. You’ll assist customers with opening their accounts, troubleshooting any issues they may be encountering and answering general enquiries about our service. Expect lots of brief, quick-fire interactions every day and some longer-term troubleshootings.

Cerințe

We are looking for you, if you:

have fluent English skills, both written and spoken
have fluent German language skills both written and spoken
have excellent attention to detail
you are at the same time fast, efficient, patient and positive
are solution-oriented and never give up in the face of a challenge
are tech savvy and a quick learner
enjoy communicating with people and helping them
understand that customer service is the voice of our company

What we consider as a plus:

having additional language skills of other European language
have previous experience in customer support
quick typing
previous experience in the financial sector
having travelled the world or lived abroad

Beneficii

Benefits of working at Monese:

Stock options and competitive salary
Dog friendly office
International team of open-minded people in a nice office environment with plenty of perks, snacks and drinks
Ample opportunity to develop your career within Monese as you will be an important part of a fast-growing company
A horizontal structure where everyone has a voice and makes a direct and valued contribution to building the best product possible
Many fun team events, office parties and summer ‘weekend-getaway’ to spend some quality time with your colleagues
In- and outdoors Moneser’s sports activities

Abilități

Commitment to Customer Service Committed to Customer Satisfaction

Cerințe lingvistice

English, German

Suport viză

Nu

Acceptare doar candidați din:

Austria, Belgium, Czech Republic, Germany, France, Hungary, Italy, Portugal, Romania, Sweden, Slovenia, Slovakia
Email Job

Criterii job

Tip Job

Full Time

Industrii

#Banking #Financial Services

Locație job

Portugal - Lisbon

Departament

Customer Service

Salariu

EUR 1200 - 1500/lună euro

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