German Advisor for a leading credit card provider

About Sitel

With more than 30 years of industry expertise, Sitel now serves more than 400 customers worldwide - in 48 languages. More than 75,100 dedicated and talented employees worldwide work in 146 contact centers strategically located in 22 countries around the world.

For the start of a new project in Lisbon, we are looking for:

German Advisor for a leading credit card provider


Our customer:

Our customer is one of the leading international credit card and financial services companies.


Your tasks:
• Independent processing of incoming telephone and written customer inquiries
• Advice of existing and new customers on product offerings of the client
• Telephone and written order acceptance and processing
• Documentation and maintenance of the customer database
• Complaint treatments

What we expect (preferred):

• Financial services industry experience
• At least 1 year of customer service experience
• Business-to-business (B2B) telemarketing experience
• High customer and service orientation
• Rational and analytical thinking
• Excellent level of spoken + written German
• Ability to multi-task
• Secure PC handling and high technical affinity

What we offer:

• Excellent job opportunity in a leading international company
• Continuing education and diverse opportunities for advancement
• 1000 € welcome bonus
• High base salary (14 months) + language bonus (14 months)
• 2 Performance Bonuses (Sitel + Client) + Loyalty Bonus (300 € / 3 months)
• Monthly meal allowance
• Assistance in moving to Portugal - financially (flight + 3 months rental subsidy) as well as in finding accommodation
• Private health insurance after 6 months of service
• Contract paid in full from the first day of training and training
• Continuing education, development and advancement opportunities
• Many other benefits: fruit days, company co-operation (e.g. gym), friends-recruit-friends actions
• A highly motivated and engaged team!


Take your time to decide (not too much ...)
Choose Sitel!