French speaking Team Manager – Athens, Greece

We are looking for a talented and accomplished French speaking Team Manager to be responsible for supervising an assigned team to meet or exceed client / corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

As a Team Manager in this project, your daily responsibilities will include:
• Communicate effectively and regularly with the working group, articulating different types of information (operational / management /etc)
• Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with project
• Work as a team, actively collaborating in the development of the advisors activities
• Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall
• Undertake formal monthly/ quarterly performance reviews
• Provide clear direction and guidance to ensure consistent achievement of key performance metrics
• Accurate and timely communication of any client issues to Operations Manager
• Maintain an environment which supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company
• Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.
• Understand and comply with all regulatory, fair trading and competition rules and adhere to Health, Safety and Security responsibilities

To succeed in the role, you will need to have:
• Native our proficient French (mandatory)
• Advanced level of English (at least C1) both verbal and written
• Other European language will be a plus
• Minimum of 12 to 18 months of call center experience preferably as Team Manager or product specialist
• Evidence of effective interpersonal, coaching, and leadership skills
• Excellent telephone, keyboard, verbal and written communication skills
• Good numeric and verbal reasoning skills
• Effective time management
• Ability to organize and prioritize, set priorities and multi-task
• Must hold EU citizenship or valid work permit for Greece
• Be a local candidate in Athens, Greece

Knowledge/abilities
• People oriented
• An element of gravitas
• Experience with policy work
• Early adopter of technology
• Dependable, reliable and able to perform duties with minimum supervision
• Ability to interact positively with staff at all levels

Education and experience
• Bachelor’s degree or directly related work experience
• Previous relevant experience as Team Manager

To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.

We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.