Finnish Speaking Customer Support Executive

Our clients are a young, dynamic company which focuses on delivering top quality solutions & innovative features to its players. They are currently supporting their newly launched casino and due to their recent growth, are looking or Finnish Speaking Customer Support Executive to join the team!



Key Responsibilities of the role:



Acting as a first point of contact between customers and our respective brands
Providing first line support to customers via email, phone and live chat in a professional and responsible manner
Ensuring the highest level of support is delivered to customers per agreed standards
Aiming to resolve all issues at first contact
Liaising with other departments to resolve customer queries in a prompt manner
Contribute to the development of new products and services, based on customer feedback
Undertake any other administrative duties that will directly improve customer experience and add further value to the team and the company
Work in a team, support team members and contribute to a good atmosphere on the job
Support in the creation of new and engaging content and constantly improving all brand content

Our Requirements:



Native fluency in the Finnish language and strong command of the English language
An obsession with customer experience and demonstrating the written and verbal communication skills necessary to support our esteemed clients
A team player with a flexible approach to collaborate with colleagues
Ability to work well under pressure and maintain a positive attitude
Ability to take direction and feedback constructively
Trustworthy and able to maintain focus even when under minimum supervision
Previous experience in a Customer Service environment would be considered an asset
1 to 2 years iGaming experience
Can do attitude, willing to be hands on where necessary
Out going personality and can work on their own initiative
People who think differently and want to impact the success of the company
People who will take ownership and want to progress
Duties will not just be limited to Customer Support, opportunity to work within Content, CRM, Affiliates etc (mass room for growth over time)