Postat pe: 2020-12-04 | Expiră pe: 2021-01-03

Danish Customer Support Agent

Descrierea jobului

Our client is a casino that operated both land-based and online. It is an established and full of traditions brand operating on Danish market.
They are currently looking for a responsible and reliable Customer Support Agent to join their operations in Malta to support their online product.
Your role will include:

Customer Service:
Answering customer inquiries via email
Respect the Responsible Gaming Processes
Handling wide variety of player & account queries within agreed service levels
Communicating with customers keeping them well informed about the company products, services & promotions

Account and Documents Verification (KYC):
Monitoring the partially automated verification processes of customer accounts
Manual verification of customer accounts
Documents check

Online Payments:
Monitoring of customer registrations
Monitoring and processing of incoming and outgoing payments
Monitoring of potential account abuse cases
Supports automated payment and withdrawal processes

Cerințe

Requirements:

Previous customer related experience (ideally within iGaming industry)
Native-like level of Danish language (both spoken and written)
Good English language skills
Must be PC literate – proficient MS Applications
Willing to work co-operatively with others, to be part of a team to achieve common goals or objectives
Ability to develop relationships & rapport with people
Demonstrate a Can-do Attitude by showing enthusiasm, energy and inner motivational to do things better, self-starter, takes action to achieves goals beyond what is required

Beneficii

to be discussed

Abilități

Danish

Cerințe lingvistice

English, Danish

Gradul de educație

High School

Suport viză

Nu
Email Job

Criterii job

Tip Job

Full Time

Industrii

#Consumer Services

Locație job

Malta - Sliema

Departament

Customer Service

Salariu

Negociabil

Companiile vor aplica la tine

Completează-ți CV-ul și companiile vor putea să-ți trimită invitații să aplici la joburile lor și te vom notifica prin email .