Customer Care Agent

Astrea Recruitment was found in 2007 with one principal mission – to be different. We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.
We started with one office in Sofia and in a couple of years of professionalism we managed to grow in Veliko Tarnovo and Burgas. Our partners are increasing continuously and their satisfaction is the best business card for us.

Our client is one of the world BPO leaders. Having overachieved project goals and due to extensive workflow, our client is currently expanding a project. They need advanced speakers in English, Romanian, Czech, Hungarian, Slovak, Hebrew or German.

Key responsibilities:
* Providing highest level of customer support via phone, chat and e-mail;
* Handling and troubleshooting user support related questions;
* Providing full customer care and making sure no client’s question is left without an appropriate answer.

Requirements:
* Proficiency in English, Romanian, Czech, Hungarian, Slovak, Hebrew or German;
* Outstanding communicative skills;
* Focused on clients’ needs and requests;
* Team spirit.

Our client offers:
* Excellent salary;
* Permanent job with a Labor contract;
* Full-time assignment;
* Attractive social benefits;
* Advanced training programs;
* Professional growth;
* International working environment.

If you are interested, challenged and convinced that you would be an appropriate candidate, do not hesitate and send your detailed resume in English (Do not forget to point the ref. N SM_CCAA).

Only the shortlisted candidates will be contacted in a timely manner.

All the information is protected by the Commision for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).