Account Manager

As Account Manager, you will be a member of the Account Management team based in Malta and be responsible for driving growth and developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. You are expected to achieve or over-achieve assigned targets by selling, up-selling and cross-selling our gaming solutions to create positive results for the Company and our customers. Results should always be achieved through a Business Partner mind-set, meaning taking a consultative approach, guiding and challenging your customers to ensure mutual growth and success.

This role reports to the Regional Business Manager and is not a managerial role.

This role will involve frequent travel.

Main Responsibilities:


Achieve or overachieve assigned targets by selling, up-selling and cross-selling gaming solutions through a Business Partner mind-set.
Have a clear understanding of what being a true Business Partner means, the importance of it and act accordingly.
Build and maintain strong, long-lasting customer relationships.
Develop and implement account plans that drive the attainment of critical business objectives.
Have a clear understanding of the company Core Values, the importance of these and act accordingly.
Act as the main point of contact and develop a trusted advisor relationship with your assigned customers and their key stakeholders.
Ensure the timely and successful delivery of our gaming solutions according to customer needs and objectives.
Forecast and track account metrics/KPI’s for each customer.
Identify growth opportunities with existing customers and collaborate with other teams within to ensure continued growth and customer possibilities.
Work closely with sales team regarding the transition from new customer to established customer.
Proactively manage customer satisfaction and service delivery by working with potential product problems and service request from customers.
Assist with customer escalations and requests when necessary.

In the role as Account Manager we expect a minimum of 4 years of relevant experience from the online gaming industry and ability to show career progression within the industry.
We expect you to have hands-on experience with Casino products such as slots, live casino and table games, although general online gaming experience will be considered as well. This includes having a good commercial understanding of how to operate and promote the casino product towards players.
You are driven by results and gets motivated by achieving or over-achieving sales targets/KPI’s.
We are looking for a candidate who has strong work ethic complemented by a positive, energetic can-do attitude.
You must have a high level of initiative combined with a high level of discipline to execute and deliver.
Outstanding communication skills and ability to work with many stakeholders simultaneously towards a common goal is essential.
To do a great job, you need to manage time and prioritize effectively as well as demonstrate an ability to cope with a high-pace, complex and changing environment.