Romanian Customer Support Representative

About Monese

At Monese we believe that access to banking and financial services is a right that everybody should enjoy. We are on a mission to ensure that anybody in the world who needs a bank account can get one. By using leading-edge technology via smartphones, we offer services that are easy to access, simple to use and cheap to run for everyone.
The first Monese products already serve hundreds of thousands of customers in the UK and Europe, and we have ambitious plans to add more products and improve our existing features.
We are a fast growing team made up of a variety of backgrounds and currently located across London, Tallinn and Lisbon.
We’re not just a start-up with an idea; we have a proven business model that is growing exponentially and generates strong revenues.

DESCRIPTION
Do you speak Romanian and English fluently?

Do you enjoy interacting and helping others over the phone or via video calls, chats and emails, and you also want to be part of building something truly meaningful in the financial sector?

Well, we might just have the right opportunity for you.

Could you see yourself as a Junior, Mid-weight or Senior Customer Support Agent?
Our fast growing team is located in London, UK; Tallinn, Estonia; and Lisbon, Portugal. In working with us, you’ll be part of a carefully selected team who are great at what they do and share a common belief in our mission - making banking available to everybody.

We’re not just a start-up with an idea. Rather, we have a proven business model that is growing exponentially and generates strong revenue. We’re looking for people to join a close-knit team in which you'll be given room to grow and expand your skill-set.

Our customers are everything to us, so we always want to make them feel welcome, accepted and treated with love and respect. You will be the voice of our company and will be communicating with the customers mainly via phone calls, video calls, chat and email. You’ll assist customers with opening their accounts, troubleshooting any issues they may be encountering and answering general enquiries about our service. Expect lots of brief, quick-fire interactions every day and some longer-term trouble-shootings.

We are looking for you, if you:

have fluent English skills, both written and spoken
have fluent Romanian language skills both written and spoken
have excellent attention to detail
you are at the same time fast, efficient, patient and positive
are solution-oriented and never give up in the face of a challenge
are tech savvy and a quick learner
enjoy communicating with people and helping them
understand that customer service is the voice of our company


What we consider as a plus:

having additional language skills of other European language
have previous experience in customer support
quick typing
previous experience in the financial sector
having travelled the world or lived abroad

Benefits of working at Monese:

Stock options and competitive salary
Dog friendly office
International team of open-minded people in a nice office environment with plenty of perks, snacks and drinks
Ample opportunity to develop your career within Monese as you will be an important part of a fast-growing company
A horizontal structure where everyone has a voice and makes a direct and valued contribution to building the best product possible
Many fun team events, office parties and summer ‘weekend-getaway’ to spend some quality time with your colleagues
In- and outdoors Moneser’s sports activities
Sounds like something for you?

Then please send us your CV and cover letter. And be quick to apply, as we will start reviewing the applications and meeting the candidates immediately.